Return & Refund Policy

Due to the fragile nature of our products, all shipped goods are not returnable or exchangeable if you change your mind. 

If you consider that any goods sent to you are damaged or defective, or fail to comply with any guarantees in the New Zealand Consumer Guarantees Act 1993 (the CGA), you must notify us within 7 days of delivery and we will examine the received digital or physical evidence of the defective goods and notify you of the outcome via email within 14 days of receiving your request. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.

We will not make a refund for any other reasons.

If you have any further questions, you can always contact us at