Spotted a bonus that no longer matches what we published, or a payout window that has slipped? Write to [email protected] and the desk will look at it. Replies go out within two working days, in English.
Three details make a report useful: the casino name, the date you played and a screenshot of the term or the cashier screen you are querying. With those in hand we can reopen the account ourselves and confirm the change before the table is edited.
We cannot give legal advice, chase a balance on your behalf or act as an intermediary with an operator. Where the licence holder runs a formal complaints procedure, we will tell you which regulator to approach and what that process involves.